FAQs - Silverybrand

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FAQs

Before you place your order

Shipping costs will vary depending on the shipping destination and the number of items that you purchase.

Shipping times vary based on the product and destination.

Estimated Delivery Time ( Starting from when the order is confirmed )

United States: 7 – 25 days

United Kingdom + Euro: 14 – 30 days

Rest of World: 15 – 40 days

To view estimated shipping times for your orders, please visit the Track Your Order page https://silverybrand.aftership.com/ – You can track your package’s delivery progress at any time from this area.

We’re sorry to hear that you’re unable to place an order. Please contact Customer Service https://silverybrand.com/pages/contact-us/ and we will work on resolving the issue as quickly as possible.

Order status questions

You can keep track of your order at any time by visiting https://silverybrand.aftership.com/

Orders from our store vary by shipping location

If your order has not arrived after 30 business days, please contact customer service at https://silverybrand.com/pages/contact-us/

You can keep track of your order at any time by visiting: https://silverybrand.aftership.com/

Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

Modifying or changing an order

Because our orders are custom produced, we offer address changes for a short period of time after your order is placed. To see if your order is still eligible to be changed, visit https://silverybrand.com/pages/returns-exchanges

Because our orders are custom produced, we don’t offer order cancellations after your order is placed, visit https://silverybrand.com/pages/returns-exchanges

We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. If your order is missing or materially defective, you can file a claim at https://silverybrand.com/pages/contact-us/ to request a replacement.

Payment

We currently accept the following forms of payment:

Credit Cards: We accept Visa, American Express, Mastercard, and Discover

Debit Cards: We accept debit cards featuring the Mastercard or Visa logo. If you’re paying with a pre-paid debit card, you must register them before using them for online purchases. You can do this by following instructions on the card or contacting their own support teams.

PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout.

We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.

On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.

Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from https:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).

Credit and debit cards have a security code located on them to offer additional protection. For most cards it will be a 3-4 digit number located on the back. For American Express cards, look on the front side for a 3-4 digit number.

Yes, your charge is processed immediately. It may show up initially as an authorization on your account, and then, as it is accepted it will show as a charge on your statement.

Other

We are happy to answer any questions you may have. Please contact customer service at https://silverybrand.com/pages/contact-us

Although we ship worldwide, we operate from the USA. This does not mean you cannot order if you are not from the USA. The PayPal will simply use your own currency on check out.

We pride ourselves on quality. We also love the fact that you will have a Limited Edition Item. Our items can only be bought in our store and nowhere else! All our items are hand made in North America, Europe or Asia depending on capacity. We print, cut and sew your order by hand. Our items are printed on demand. This means when your order comes in our creation process starts. Our goods are all design in fashion.
Unfortunately - Great quality comes with a price. Therefore, we have to price our items like we do to maintain great quality. Yes, it is pricier than normal, but you will receive an item of top-notch quality that will last way longer than any other similar item you will purchase from another store.
Other than that we work with materials that are top of the bill. We do not settle for materials that are not up to par or lose it is vibrancy when stretching. We only work with fabrics and printing techniques that we have seen ourselves. This is what it makes it a little more pricey, but worth it even more.